“How would you describe superior customer experience in technical support , and what to prioritize when developing technical support services? During this year we have reexamined these themes in Barona IT.
“Our guest writer Magnus Engdahl has worked in technical support for nearly 25 years, most recently at Fujitsu in Sweden and Norway as the Head of DWS at Fujitsu. Now we get to hear his views on the current state and future prospects of technical support.
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